Last updated: June 2025 · Governed by the Indian IT Act, 2000.
1. Who We Are
The Lake House Kodaikanal ("we", "us", "our") is a hospitality property located at 5/82 A2, Rifle Range Road, Naidupuram, Kodaikanal, Tamil Nadu 624101. This Privacy Policy describes how we collect and handle personal data provided through our website and booking process.
2. What Data We Collect
| Data Type | Examples | How Collected |
|---|---|---|
| Personal Identity | Name, ID proof | Booking form, check-in |
| Contact Details | Phone number, email address | Booking form, enquiry form |
| Booking Details | Check-in/out dates, room type, number of guests | Booking form |
| Payment Info | Transaction reference (we do not store card numbers) | Payment process |
| Usage Data | Pages visited, browser type, IP address | Automatically via cookies |
3. Why We Collect Your Data
- To confirm and manage your room booking
- To communicate booking details, updates, and confirmation
- To respond to enquiries and provide customer support
- To improve our website and services
- To comply with legal obligations (ID verification at check-in)
4. Who We Share Your Data With
We do not sell, rent, or trade your personal data to any third party. Your data may be shared only with:
- Supabase — our secure cloud database provider used to store booking and enquiry data
- Government authorities — only when required by law (e.g. police verification for hotel registers)
5. Data Security
We use industry-standard security measures to protect your personal information. Our booking data is stored securely on Supabase servers with encryption. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
6. Cookies
Our website uses basic cookies to improve your browsing experience. These include session cookies for site functionality. We do not use advertising or tracking cookies. By continuing to use our website, you agree to the use of these essential cookies.
7. Your Rights
You have the right to:
- Request a copy of the personal data we hold about you
- Request correction of inaccurate personal data
- Request deletion of your personal data (subject to legal obligations)
- Opt out of any marketing communications
To exercise any of these rights, please contact us at +91 78450 66388.
8. Data Retention
We retain your booking and personal data for a minimum of 3 years as required under Indian hotel and tax regulations. After this period, data is securely deleted unless we are required by law to retain it longer.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this page periodically.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us:
- Phone / WhatsApp: +91 78450 66388
- Address: 5/82 A2, Rifle Range Road, Naidupuram, Kodaikanal, Tamil Nadu 624101